Carrier customer survey – drop overall

FierceWireless reported today Sprint gets top marks in annual customer satisfaction survey for US carriers.

Yes, Sprint has edged to the top of a slim margin in the rankings, but overall, the rankings have fallen, according to a new report from the American Customer Satisfaction Index.

A managing director from ACSI noted: “The big customer satisfaction challenge for wireless carriers remains how to keep up with rapid growth as more customers adopt cell phone services, and especially as the smartphone market and its bandwidth-eating data plans expands, while at the same time improving the reliability of service.”

Read more >>

Samsung Galaxy S3 coming soon

Samsung Galaxy S3: Top 10 Exciting Features Explained
Some of these include:

• Smart Stay – the phone stays on if it senses your hand near the screen.
• Wireless charging
• Buddy Share – for photos
• Three storage options: comparable to the iPhone 4S (and iPad).

Hands on: Samsung Galaxy S3 review

• It has a “.. re-worked Touchwiz, there’s a definite sense the whole process has been simplified, as the phone has got a much easier feel to it when swiping around.”
• This is a phone designed for multi-media, particularly video.
• “AllShare Cast is included as well, powering up the ability to stream to and from other devices. In addition to being able to send content from the phone to a TV and receive from a PC in your home network, you can also do this remotely now, as long as the device is turned on obviously.”
• 50 GB of Dropbox storage for those videos and photos.

Samsung Galaxy SIII Accessories Unearthed
Take a peek at accessories that are assumed for the U.K. launch, including stylus/pen, touchscreen cover and Wi-Fi Display Hub.

But, would you pick it over the HTC One X? Read a comparison here.

Samsung Galaxy S3 coming soon >> No Comments

CTIA Wireless Show News: Day One

The International CTIA Wireless 2012 show, located in New Orleans this year, hosts speakers, exhibitors, and attendees from around the globe, and addresses all things mobile.  Here are some highlights from Day One of the three day show.

Winners announced in the second annual BIG Idea Contest
Broadsoft, Missing Link and Tip Solutions were the winners in the second annual BIG Idea Contest which recognizes the mobile industry’s newest and most innovative concepts dedicated to improving the way we live, work and play.

New products have been announced by multiple vendors including both Verizon and AT&T, both showing off new 4G smartphones at the show. You can learn more about these in the Washington Post and at CNET.

Verizon’s HTC Droid Incredible 4G LTE is reviewed on CNET of if you want all the details.  This is a variation of the HTC One S currently selling on T-Mobile USA – but this version supports 4G LTE. It also boasts an advanced 8 megapixel camera and Beats Audio integration to improve sound quality.

AT&T is targeting the budget-minded user with the new Samsung Focus 2.  It’s a Windows Phone 7 device supporting the AT&T  4G LTE network. One included feature that you might not expect from a low cost phone is a front-facing VGA camera. There’s  a short demo  you can watch to see all the details up close and personal.

To find out everything happening in New Orleans this week visit the International CTIA Wireless 2012 site.

iPass and MobileIron CEOs to weigh in on managing mobility

We have a unique opportunity, in which the CEOs of MobileIron and iPass will discuss how IT can successfully navigate “the perfect storm” in managing mobility.

Bob Tinker, CEO of MobileIron, and Evan Kaplan, CEO of iPass, will participate in a round table about the converging forces of mobile access, apps and devices.

Managing the Perfect Storm in Mobile IT:

Momentous change is happening at the intersection of mobile access, apps and devices. iPass and MobileIron are at the nexus of the inflection point in enterprise mobility, and have a unique point of view on how IT will successfully navigate this change.

Join two visionary leaders in enterprise mobility for a lively round table conversation:

• Date: Thursday, May 24, 2012
• Time: 10 a.m. Pacific / 1 p.m. Eastern / 6 pm GMT
• Register today

In this webinar you’ll gain:

• Insight on issues at the convergence of connectivity, security, devices and apps that’s driving the wave of change in mobile IT
• BYOD ramifications for devices, liability, data and cost
• Details on how to unleash mobile productivity by ensuring secure connectivity
• Register now for this uniquely relevant webinar that will inform your mobility strategy.

This webinar will be recorded. Register and you will receive the recording to watch when convenient or to share with colleagues.

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Role of Wi-Fi as global network [whitepaper]

We believe in Wi-Fi and the role that it plays in the global mobility market – as the only truly global network.

As part of that strategy and to support the need for roaming across that global network, iPass has joined the Wi-Fi Alliance to participate in development of the Wi-Fi CERTIFIED Passpoint program that aims to improve the end-user experience in Wi-Fi hotspots. The company also announced its support for the complementary Wireless Broadband Alliance, Next Generation Hotspot (NGH) effort that together with the Passpoint program will simplify Wi-Fi hotspot access.

To aid the adoption of next generation Wi-Fi as a global service, we published a new whitepaper:

>> A Carrier Roadmap for Monetizing Next Generation Wi-Fi

This paper outlines how NGH is likely to develop and how telecom operators should think about the evolution of Wi-Fi networks to improve subscriber satisfaction, reduce the churn rate of their premium subscribers and maximize their roaming revenues.

From the press release:

““iPass strongly believes that Wi-Fi will be the only truly global network and roaming will be an essential part of the experience. NGH and Passpoint are critical to remove the friction inherent in the connection process today and enable a much improved user experience.” Marcio Avillez, VP of Network Services.

“The emergence of the NGH initiative and the Passpoint program will very importantly remove friction from the user’s Wi-Fi experience. iPass enterprise and telecom service provider customers will benefit from these improvements as our services will be better able to determine appropriate networks based on the customer’s required policy decisions while maintaining the visibility and reporting customers require in today’s data hungry and security conscious world.” Barbara Nelson, CTO